Refund Policy
Refund Policy
At HmBr Sports, your satisfaction drives our commitment to excellence. Our comprehensive refund policy reflects our confidence in our proprietary technology and dedication to delivering exceptional badminton performance solutions.
Our Promise to You
Our Promise to You
We stand behind every HmBr Sports product with complete confidence. If you're not completely satisfied with your purchase, return it within 14 days for a full refund—no questions asked.
Policy Coverage
This guarantee applies to all products purchased through:
- Our official website: www.hmbrsports.com
- Authorized online and offline distributors
- Marketplace platforms where explicitly referenced
What's Covered
What's Covered
Eligible Products
Our money-back guarantee covers all HmBr Sports products, including:
- Humidified Shuttlecocks (proprietary technology)
- Shuttlecock Humidifiers (proprietary devices)
- Standard feather and synthetic shuttlecocks
- Accessories, training tools, and complete product bundles
Product Condition Requirements
To qualify for a full refund, products must be:
- Unused and in original condition
- Returned with complete original packaging
- Accompanied by all manuals, labels, and accessories
- For humidification products: sealed chambers, not activated or refilled
Damaged or Defective
Products
Damaged or Defective
Products
Immediate Support
If you receive damaged, defective, or incorrect products, contact us within 48 hours of delivery for expedited resolution.
What We Need
To process your claim quickly:
- Clear photos or video of the issue
- Order number and delivery confirmation
- Brief description of the problem
Email: support@hmbrsports.com
Subject: Product Issue – Order #[Your Order Number]
Our Response
- Assessment within 24 hours
- Free return shipping for defective items
- Replacement dispatched within 3-5 business days
- Full refund if replacement unavailable
Simple Return Process
Simple Return Process
Step 1: Request Authorization
Email support@hmbrsports.com with:
- Subject: "Return Request – Order #[Your Order Number]"
- Your contact information and delivery date
- Photos of product condition (if applicable)
Step 2: Receive Instructions
Get your Return Authorization Number (RMA) within 2 business days along with detailed shipping instructions.
Step 3: Ship Your Return
- Secure packaging with original materials
- Include all components and accessories
- Write RMA number clearly on package exterior
- Ship within 7 days of receiving authorization
Refund Processing
Refund Processing
Quick Turnaround
Quality inspection: 2-3 business days after receipt
Refund processing: 14 calendar days maximum
Funds returned via original payment method
Payment Methods Supported
All refunds processed through your original payment method:
Credit and debit cards
UPI and net banking
Digital wallets and payment gateways
Quick Turnaround
Quality inspection: 2-3 business days after receipt
Refund processing: 14 calendar days maximum
Funds returned via original payment method
Payment Methods Supported
All refunds processed through your original payment method:
Credit and debit cards
UPI and net banking
Digital wallets and payment gateways
Items Not Eligible
for Return
Items Not Eligible
for Return
Used Products
- Shuttlecocks showing signs of play or wear
- Activated humidification devices with opened chambers
- Modified or tampered products
Hygiene & Safety
- Items deemed unfit for resale due to hygiene concerns
- Custom or personalized orders (unless defective)
Partial Returns
- Bundle sets must be returned complete—partial returns not accepted except for defective components.
Exceptional Customer
Support
Exceptional Customer
Support
Always Here to Help
Customer Service Hours: Monday-Friday, 10:00 AM to 5:00 PM IST
Email: support@hmbrsports.com
Support Languages: English and Hindi
Escalation Process
Unresolved concerns escalated to our grievance resolution team within 7 working days. We're committed to fair, good-faith resolution of all customer concerns.
Policy Updates
Policy Updates
We reserve the right to update this policy to enhance customer experience and reflect service improvements. Current policy terms apply to your purchase date, with updates posted at www.hmbrsports.com.
Last Updated: August 8, 2025
